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Privacy Policy

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Last updated: 15/9/2025

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At PairAble Pty Ltd, your privacy matters. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our mobile app, website, and services.

 

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1. Who We Are

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PairAble is an Australian-based digital platform designed to connect NDIS participants for meaningful social connection, friendship, and community engagement.

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2. What Information We Collect

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We collect the following types of personal information when you use our app:

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a) Account & Profile Information

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  • Full Name
     

  • Date of Birth
     

  • Gender Identity
     

  • Email Address
     

  • Mobile Number
     

  • Profile Photo
     

  • Biography
     

  • Interests

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b) Usage & Technical Data

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  • IP Address
     

  • Device Type & OS
     

  • App usage metrics (screen views, clicks)
     

  • Login timestamps
     

  • Crash reports and diagnostics
     

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c) Location Data

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  • With your consent, we may collect approximate geolocation to show relevant connections or events.
     

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d) Content & Interaction

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  • Messages between users
     

  • Event attendance & RSVPs
     

  • Posts, reactions, or replies in public threads
     

  • Media uploads (photos, videos, etc.)
     

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e) Subscription & Payment Data

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  • Billing information (via Stripe)
     

  • Payment history
     

  • Subscription tier and status
     

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3. How We Collect Information

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We collect data:
 

  • Directly from you during signup or while editing your profile
     

  • Automatically via app usage (analytics tools like Firebase)
     

  • From third-party integrations (e.g., Stripe for payments)
     

 

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4. Why We Collect Your Information

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We collect and use your data to:

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  • Create and manage your account
     

  • Match you with relevant users
     

  • Facilitate messaging and interactions
     

  • Display relevant events and posts
     

  • Provide customer support
     

  • Improve app functionality and user experience
     

  • Process payments and manage subscriptions
     

  • Comply with legal obligations (e.g., fraud prevention)
     

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5. Legal Basis for Processing

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Under Australian Privacy Law, we rely on the following legal grounds:

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  • Consent – for location services, push notifications, etc.
     

  • Contractual necessity – to provide you with the services
     

  • Legal obligation – to comply with financial and consumer laws
     

  • Legitimate interests – to improve and operate the platform safely
     

 

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6. How We Store & Protect Your Data

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  • All user data is stored securely on reputable third-party servers within Australia or trusted jurisdictions.
     

  • We implement encryption, access controls, and regular security audits.
     

  • Your login credentials are hashed; passwords are never stored in plain text.
     

  • We restrict internal access to personal data on a “need-to-know” basis.
     

 

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7. Disclosure to Third Parties

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We do not sell your personal data. However, we may share your data with:

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  • Service Providers: e.g. Stripe (payments), Firebase (analytics)
     

  • Legal Authorities: if required by law or subpoena
     

  • Business Transfers: in the event of a merger or acquisition
     

All third parties are subject to strict data handling agreements.

 

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8. User-Generated Content

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Any content you choose to post publicly (e.g., bio, comments, images) may be visible to other users. Please exercise caution and good judgment when sharing personal details.

 

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9. Your Rights

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You have the right to:

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  • Access your personal data
     

  • Correct inaccurate or incomplete information
     

  • Withdraw Consent (for optional data like location)
     

  • Delete Your Account – this will remove all personal info and content, subject to any legal retention requirements
     

To request access, correction, or deletion, contact us at:


📧 [pairable.au@gmail.com]

 

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10. Data Breach Notification

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In the event of a data breach likely to result in serious harm, we will:

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  • Notify affected users promptly
     

  • Report the breach to the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme
     

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11. Children’s Privacy

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PairAble is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under this age.

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12. Third-Party Links

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Our app may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites.

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13. International Users

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Our services are currently designed for use within Australia. If you are accessing from another country, you do so at your own risk and are responsible for compliance with local laws.

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14. Updates to This Policy

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We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or in-app alerts. Continued use of the app after changes implies acceptance.

 

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15. Contact Us

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If you have any questions, concerns, or requests regarding your privacy, please contact:

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📍 PairAble Pty Ltd
Brisbane, QLD, Australia
📧 pairable.au@gmail.com

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By using PairAble, you consent to the terms outlined in this Privacy Policy.

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